Just like you try to get all the information possible before upgrading your device with T-Mobile, you should do the same before filing a claim. As you’d expect, T-Mobile and Assurant require quite a bit of information to process your claim. You must be the primary account holder or an authorized user to file your claim. Before filing your claim, you’ll need to gather the following: your smartphone number, the make and model of your device, the date it was damaged, and the last time you used it.
Follow these steps to determine when you last used your phone:
- Go to T-Mobile.com and log into your account.
- Select Usage from the menu at the top of the screen.
- Choose the type of usage you want to view: data, messages, calls, mobile hotspots, or data pass.
- Select Download all records.
- Save the file to your computer.
You may also need a government-issued ID and proof of ownership to make your claim. If your device was stolen, you’ll need the police report number. You should also report lost or stolen devices to T-Mobile through their website to block your IMEI (International Mobile Equipment Identity) and stop unauthorized usage. If your phone isn’t working due to a problem with materials or workmanship, you should contact T-Mobile directly for help. If you have an Apple device, you’ll get service through AppleCare.
